Terms & Conditions

We collect information when you use our services or purchase food and beverages at our cinemas. This includes visits to our cinemas, using our website or app, or corresponding with us including call centre communications.

In particular:

• We keep information you give us directly such as contact details (including name, email, address and telephone number), comments, date of birth, gender, region, frequency of visits, feedback, marketing opinions and competition entries.

• We record, analyse and store website and app visits, details of which films, advertisements and/or marketing emails seem of interest to you, details of your purchases and occasions when you make us of our promotions.

• If you are involved in or witness an incident, we will need to log information about it.

• If you engage with us online via our websites or app, our cookies and similar technologies will capture your IP address, your location, and record how you use the site or app to help improve it and enhance your user experience (where your browser settings or permission allows for this).

• If you post information online about us or provide feedback, we will keep a record.

• If you contact us directly and complain or give feedback, receive compensation, or enter a competition, we will record details and all related information such as emails, letters and phone calls.

We sometimes receive your information from other people. This can happen when:

• You participate in market research, such as focus groups or surveys.

• We receive your number from our partners and third parties.

• InfraFlix Company receives certain services from third parties, such as the provision of our CCTV system.

We are allowed to use your data only if we have a proper reason to do so such as:

• to fulfil a contract we have with you;

• when it is in our legitimate interest;

• when you consent to it; or

• to comply with the law.

A legitimate interest is when we have a business or commercial reason to use your data. This involves us making an assessment of when we can rely on our legitimate interests. For more information on this assessment please contact [email protected].

We have set out below how and why we use your personal information and the legal basis we rely on. This is also where we tell you what our legitimate interests are.

When you buy something from us, join The Empire Cinema as a member, or enter a competition we run, we use your information to fulfil our contract with you. We take information to communicate with you, check your identity, take payment, and provide products and services.

To run our business and pursue our legitimate interests, we use your information. Our legitimate interests include keeping our records up-to-date, fulfilling our legal, compliance and contractual duties, working out which of our products and services may interest you, improving and promoting our website, app and services, developing and publicising new products and services and conducting market research.

Further details of our legitimate interests:

To run and promote our business, we use your information:

• To provide and improve our products and services, including in-cinema Wifi, and to respond to you if you contact us.

• To record call centre communications, including incoming and outgoing calls and emails, for staff training, quality improvement purposes and establishing facts

• To send you hyperlinks to relevant parts of our website via SMS message in response to your requests.

• When we monitor The Empire Cinema website, social media platforms (such as Facebook and Instagram) and online services including our mobile app and responses to email marketing. If you post comments online or in other media we collect this information, contact you, and use it to improve our products and services.

• To run competitions and promotions and track which offers seem of interest to you.

• To understand you better as a customer by analysing your transactions and other information you provide to us or which we learn through your interactions with us.

• To send you emails including offers tailored to your perceived preferences where you are a The Empire Cinema member and your preference settings permit this.

• To deliver personalised online advertising to you relating to our services (including films that we think you might like to see), including remarketing through various social media channels.

• To contact you where you provide us with market research feedback or pass this data to a third-party business partner of ours for panel market research analysis.

To prevent, investigate and/or report fraud, terrorism, misrepresentation, security incidents or crime, including where we are required to do so by law we:

• Monitor The Empire Cinema member accounts and review CCTV and body camera imagery.

• Record call centre communications and emails.

To comply with law, assess and uphold legal or contractual rights and claims, and for monitoring, auditing and training on compliance matters:

• We keep records and pass your data to other members of InfraFlix Company. For further details see “Data sharing” below.

• We pass your data to our insurers if necessary (e.g. in the unlikely event of an accident).

• We monitor, and record call centre communications, including incoming and outgoing calls and emails.

• We verify your identity from time to time.

• We keep records to comply with health and safety legislation, including accounting for the number of individuals on our premises and logging accidents.

We may, if you give us consent:

• Send you electronic marketing, including promotions and offers, in relation to our products and services if you are a member. The Empire Cinema members can subscribe or unsubscribe from our marketing communications at any time by adjusting their account settings online.

• Send you push notifications through the app.

• Use your personal data for other purposes where we explain that purpose when we ask for your consent.

When you give consent, you are able to withdraw that consent at any time by contacting us, for instance by emailing [email protected]. If you do so we can only continue to use your data if another legal basis applies, such as when we're required to do that by law.

Nevertheless, you have an absolute right to opt-out of direct marketing, including profiling for direct marketing purposes, at any time. You can opt out of marketing by selecting “unsubscribe” in emails, by adjusting the preference settings on your account.

When the law requires us to process your data we will do so. This can include:

• Legal, compliance, regulatory and investigative purposes, including for government agencies and law enforcement.

• When you exercise your rights under data protection legislation, including when you ask to subscribe or unsubscribe from our marketing communications.

To the maximum extent permitted by law, movie tickets purchased via the Sales Channels via Website/Pocket App are strictly non-refundable and are not available for exchange under whatever circumstances.

You may change the date/time as long as it is made at least one (1) hour before the movie showtime of your original ticket at the Ticket Counter where you purchased it. Please take note that this is subject to seat availability of the movie.

All purchases are transacted in Bruneian Dollar (BND).

Movie tickets are made available subject to the classification of the relevant film given by the Film Censorship Board of Brunei Darussalam. The Empire Cinema has a legal obligation to refuse admission to any person, who in the opinion of its duty manager, is under the minimum age required for P13 and 18 classified films (including children in arms). Proof of age may be required in certain instances.

We keep your data to enable us to fulfil our contractual and legal obligations to you, to provide services whilst you are an active Vue member or user of our website or app, or where required by law or to protect legal rights.

We always look to keep your data for no longer than it is required in line with data protection principles and our processes. For example, we keep:

• Information on The Empire Cinema members.

• Records of payment information in line with tax law and audit requirements.

• Customer feedback and correspondence with our customer services teams. This enables us to respond to any questions or complaints.

• Information to maintain records according to applicable laws and rules.

• CCTV and body camera imagery for up to 30 calendar days under normal circumstances, after which point it will be deleted. Imagery required for investigative or evidential purposes may be retained beyond 30 days and is securely disposed of upon completion/conclusion of the purpose for which it has been retained.

If you unsubscribe from marketing communications we keep a record of this request indefinitely to ensure we do not send you direct marketing again.

We will retain your data for longer if we cannot delete it for legal, regulatory or technical reasons.

You have rights over your personal data. You can:

• ask for your information to be corrected;

• ask for your information to be erased or deleted;

• ask us to limit or restrict processing your data;

• object to us processing your data, in particular where we use the data for direct marketing, including profiling for direct marketing purposes (this right to object does not apply if we must process the data to meet a contractual or legal requirement); and/or

• ask us to send you a copy of the personal information we hold for you in a structured digital format (e.g. USB stick) or ask for us to send it to another party.

Certain rights, however, will be limited. We will be obliged by law to keep certain information. We must respect other people's privacy as well, which means we will need to redact or remove information where it includes personal data about someone else, even if it is connected to your data. On occasion there could be a compelling legitimate interest to keep processing your data.

If you want to exercise any of your data protection rights, please see "Contact details" below. To process a request from you, we will need to confirm your identity to ensure we’re accessing the right data.

If you have any queries or require further information then please contact out team at: [email protected]

To exercise any of your data protection rights or to withdraw consent you can email: [email protected]

To discuss or change your account details, including preference settings, you can log into your account and go to 'Profile' and Contact Preferences or contact customer services at [email protected].

If we make any changes or updates to this notice we will post these here.

This notice was last updated in January 2022, to provide further details in relation to the existing processing of personal data in connection with The Empire Cinema customer call centre communications.

The wellbeing of our customers and staff is our top priority. Due to the Covid-19 pandemic we have implemented a number of social distancing and additional hygiene measures at all of our cinemas.

Until further notice, we will require all of our customers to provide the details below when booking tickets for any of our screenings, so that they can be contacted by the Ministry Of Health in the unlikely event that they come into contact with someone carrying the virus whilst visiting one of our cinemas.

If tickets are being booked for a group of people, we are collecting the contact details for one 'lead' customer on behalf of the whole group.

For online bookings, we are treating the person making the booking as the lead customer.

We will be collecting the following contact date:

• Lead customer name

• Cinema site attended

• Number of people in the group attending with the lead customer

• Film and time of screening booked for

• Contact number of lead customer

Customers who book online will be required to provide this information as part of the online booking process.

Provision of the information above is required for all customers until further notice. The Empire Cinema reserves the right to refuse access to (or order the immediate removal of, without any entitlement to a refund) any person who refuses to provide such information in the manner requested, or who is unable to prove the provision of such information to the reasonable satisfaction of cinema staff.